<?php
/**
* @brief Support Request View
* @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a>
* @copyright (c) Invision Power Services, Inc.
* @license https://www.invisioncommunity.com/legal/standards/
* @package Invision Community
* @subpackage Nexus
* @since 09 Apr 2014
*/
namespace IPS\nexus\modules\front\support;
/* To prevent PHP errors (extending class does not exist) revealing path */
if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
{
header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
exit;
}
/**
* Support Request View
*/
class _view extends \IPS\Content\Controller
{
/**
* [Content\Controller] Class
*/
protected static $contentModel = 'IPS\nexus\Support\Request';
/**
* Execute
*
* @return void
*/
public function execute()
{
if ( !\IPS\Member::loggedIn()->member_id )
{
\IPS\Output::i()->error( 'no_module_permission_guest', '2X264/1', 403, '' );
}
\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'front_support.js', 'nexus', 'front' ) );
parent::execute();
}
/**
* @brief The current support request (instance of \IPS\nexus\Support\Request)
*/
protected $request;
/**
* View Item
*
* @return void
*/
protected function manage()
{
$this->request = parent::manage();
if ( !$this->request )
{
\IPS\Output::i()->error( 'node_error', '2X204/1', 404, '' );
}
$allowedStatuses = \IPS\nexus\Support\Status::publicSetStatuses( $this->request );
if ( isset( \IPS\Request::i()->setStatus ) and !empty( $allowedStatuses ) and in_array( \IPS\Request::i()->setStatus, array_keys( $allowedStatuses ) ) )
{
\IPS\Session::i()->csrfCheck();
$newStatus = \IPS\nexus\Support\Status::load( \IPS\Request::i()->setStatus );
$this->request->log( 'status', $this->request->status, $newStatus );
$this->request->status = $newStatus;
$this->request->save();
\IPS\Output::i()->redirect( $this->request->url() );
}
if ( !isset( \IPS\Request::i()->root ) and $purchase = $this->request->purchase and $purchase->childrenCount( NULL ) )
{
\IPS\Request::i()->root = $purchase->id;
\IPS\Request::i()->noshowroot = TRUE;
}
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->request( $this->request );
}
/**
* Rate Staff Response
*
* @return void
*/
protected function rate()
{
try
{
$reply = \IPS\nexus\Support\Reply::loadAndCheckPerms( \IPS\Request::i()->response );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X209/1', 404, '' );
}
/* If we've rated, do not allow us to rate again */
try
{
\IPS\Db::i()->select( '*', 'nexus_support_ratings', array( 'rating_reply=?', $reply->id ) )->first();
\IPS\Output::i()->error( 'already_rated', '2X204/2', 403, '' );
}
catch ( \UnderflowException $e ) {}
$form = new \IPS\Helpers\Form( 'feedback', 'send_feedback' );
$form->class = 'ipsForm_vertical';
$form->add( new \IPS\Helpers\Form\Rating( 'support_rating_rating', \IPS\Request::i()->rating, TRUE ) );
$form->add( new \IPS\Helpers\Form\TextArea( 'support_rating_feedback', NULL, FALSE ) );
if ( $values = $form->values() )
{
$save = array(
'rating_reply' => $reply->id,
'rating_rating' => $values['support_rating_rating'],
'rating_from' => \IPS\Member::loggedIn()->member_id,
'rating_staff' => $reply->member,
'rating_note' => $values['support_rating_feedback'],
'rating_date' => time()
);
\IPS\Db::i()->insert( 'nexus_support_ratings', $save );
if ( \IPS\Request::i()->isAjax() )
{
$reply->ratingData = $save;
\IPS\Output::i()->json( \IPS\Theme::i()->getTemplate('support')->ratingValue( $reply ) );
}
else
{
\IPS\Output::i()->redirect( $reply->url(), 'thanks_for_your_feedback' );
}
}
\IPS\Output::i()->output = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'forms', 'core' ) ), 'popupTemplate' ) );
}
/**
* Change Severity
*
* @return void
*/
protected function severity()
{
try
{
$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X209/1', 404, '' );
}
if ( !\IPS\Settings::i()->nexus_severities or \IPS\Member::loggedIn()->cm_no_sev )
{
\IPS\Output::i()->error( 'node_error', '2X209/3', 404, '' );
}
$options = array();
foreach ( \IPS\nexus\Support\Severity::roots( NULL, NULL, array( array( 'sev_public=1' ), array( "sev_departments='*' OR " . \IPS\Db::i()->findInSet( 'sev_departments', array( $request->department->id ) ) ) ) ) as $severity )
{
$options[ $severity->id ] = $severity->_title;
}
$form = new \IPS\Helpers\Form;
$form->class = 'ipsForm_vertical';
$form->add( new \IPS\Helpers\Form\Radio( 'support_severity', $request->severity->id, FALSE, array(
'options' => $options
) ) );
if ( $values = $form->values() )
{
$request->severity = \IPS\nexus\Support\Severity::load( $values['support_severity'] );
$request->save();
\IPS\Output::i()->redirect( $request->url() );
}
\IPS\Output::i()->output = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'forms', 'core' ) ), 'popupTemplate' ) );
}
}