<?php
/**
* @brief supportAutoresolve Task
* @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a>
* @copyright (c) Invision Power Services, Inc.
* @license https://www.invisioncommunity.com/legal/standards/
* @package Invision Community
* @subpackage Nexus
* @since 25 Apr 2014
*/
namespace IPS\nexus\tasks;
/* To prevent PHP errors (extending class does not exist) revealing path */
if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
{
header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
exit;
}
/**
* supportAutoresolve Task
*/
class _supportAutoresolve extends \IPS\Task
{
/**
* Execute
*
* If ran successfully, should return anything worth logging. Only log something
* worth mentioning (don't log "task ran successfully"). Return NULL (actual NULL, not '' or 0) to not log (which will be most cases).
* If an error occurs which means the task could not finish running, throw an \IPS\Task\Exception - do not log an error as a normal log.
* Tasks should execute within the time of a normal HTTP request.
*
* @return mixed Message to log or NULL
* @throws \IPS\Task\Exception
*/
public function execute()
{
if ( \IPS\Settings::i()->nexus_autoresolve_days AND \IPS\Settings::i()->nexus_autoresolve_status != '' )
{
/* Build where */
$where = array();
$where[] = array( \IPS\Db::i()->in( 'r_status', explode( ',', \IPS\Settings::i()->nexus_autoresolve_applicable ) ) );
if ( \IPS\Settings::i()->nexus_autoresolve_departments !== '*' )
{
$where[] = array( \IPS\Db::i()->in( 'r_department', explode( ',', \IPS\Settings::i()->nexus_autoresolve_departments ) ) );
}
/* Resolve */
$resolveWhere = array_merge( $where, array( array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->getTimestamp() ) ) );
$resolvedStatus = \IPS\nexus\Support\Status::load( \IPS\Settings::i()->nexus_autoresolve_status );
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $resolveWhere ), 'IPS\nexus\Support\Request' ) as $request )
{
$oldStatus = $request->status;
$request->status = $resolvedStatus;
$request->save();
$request->log( 'autoresolve', $oldStatus, $resolvedStatus, FALSE );
}
/* Warnings */
if ( \IPS\Settings::i()->nexus_autoresolve_notify )
{
$warningWhere = array_merge( $where, array(
array( 'r_last_reply<?', \IPS\DateTime::create()->sub( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->add( new \DateInterval( 'PT' . \IPS\Settings::i()->nexus_autoresolve_notify . 'H' ) )->getTimestamp() ),
array( 'r_ar_notify=0' )
) );
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_requests', $warningWhere ), 'IPS\nexus\Support\Request' ) as $request )
{
$fromEmail = $request->department->email ?: \IPS\Settings::i()->email_out;
$email = \IPS\Email::buildFromTemplate( 'nexus', 'autoresolveWarning', array( $request, \IPS\DateTime::ts( $request->last_reply )->add( new \DateInterval( 'P' . \IPS\Settings::i()->nexus_autoresolve_days . 'D' ) )->relative() ), \IPS\Email::TYPE_TRANSACTIONAL );
$email->send( $request->email ?: $request->author(), array(), array(), $fromEmail, NULL, array( 'Message-Id' => "<IPS-000-SR{$request->id}.{$request->email_key}-{$fromEmail}>" ) );
$request->ar_notify = TRUE;
$request->save();
$request->log( 'autoresolve_warning', NULL, NULL, FALSE );
}
}
}
else
{
$this->enabled = FALSE;
$this->save();
}
}
/**
* Cleanup
*
* If your task takes longer than 15 minutes to run, this method
* will be called before execute(). Use it to clean up anything which
* may not have been done
*
* @return void
*/
public function cleanup()
{
}
}