<?php
/**
* @brief Support Request View
* @author <a href='https://www.invisioncommunity.com'>Invision Power Services, Inc.</a>
* @copyright (c) Invision Power Services, Inc.
* @license https://www.invisioncommunity.com/legal/standards/
* @package Invision Community
* @subpackage Nexus
* @since 09 Apr 2014
*/
namespace IPS\nexus\modules\admin\support;
use \IPS\nexus\Support;
/* To prevent PHP errors (extending class does not exist) revealing path */
if ( !defined( '\IPS\SUITE_UNIQUE_KEY' ) )
{
header( ( isset( $_SERVER['SERVER_PROTOCOL'] ) ? $_SERVER['SERVER_PROTOCOL'] : 'HTTP/1.0' ) . ' 403 Forbidden' );
exit;
}
/**
* Support Request View
*/
class _request extends \IPS\nexus\modules\front\support\view
{
/**
* Execute
*
* @return void
*/
public function execute()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_manage' );
parent::execute();
}
/**
* View Item
*
* @return void
*/
protected function manage()
{
\IPS\Output::i()->breadcrumb[] = array( \IPS\Http\Url::internal('app=nexus&module=support&controller=requests'), \IPS\Member::loggedIn()->language()->addToStack('menu__nexus_support_requests') );
parent::manage();
/* AJAX responders */
if ( \IPS\Request::i()->isAjax() )
{
/* Popup which has the merge button */
if ( isset( \IPS\Request::i()->popup ) )
{
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->requestPopup( $this->request );
}
/* Stock Action data */
elseif( isset( \IPS\Request::i()->stockActionData ) )
{
if ( \IPS\Request::i()->stockActionData )
{
try
{
$action = \IPS\nexus\Support\StockAction::load( \IPS\Request::i()->stockActionData );
$data = array();
if ( $action->department )
{
$data['department'] = $action->department->id;
}
else
{
$data['department'] = $this->request->department->id;
}
if ( $action->status )
{
$data['status'] = $action->status->id;
}
else
{
$data['status'] = \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id;
}
if ( $action->staff )
{
$data['assign_to'] = $action->staff->member_id;
}
else
{
$data['assign_to'] = $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0;
}
if ( $action->message )
{
$data['message'] = $action->message;
}
\IPS\Output::i()->json( $data );
}
catch ( \Exception $e )
{
\IPS\Output::i()->json( $e->getMessage(), 500 );
}
}
else
{
\IPS\Output::i()->json( array(
'department' => $this->request->department->id,
'status' => \IPS\nexus\Support\Status::load( TRUE, 'status_default_staff' )->id,
'assign_to' => $this->request->staff_lock ? ( $this->request->staff ? $this->request->staff->member_id : 0 ) : 0
) );
}
}
/* Purchase tree */
else
{
\IPS\Output::i()->output = \IPS\nexus\Purchase::tree( $this->request->acpUrl(), array(), 's.' . $this->request->id, $this->request->purchase );
}
return;
}
/* Setting Order? */
if ( isset( \IPS\Request::i()->order ) )
{
\IPS\Request::i()->setCookie( 'support_replies_order', \IPS\Request::i()->order, \IPS\DateTime::create()->add( new \DateInterval('P1Y') ) );
}
/* Views */
$this->request->setStaffView( \IPS\Member::loggedIn() );
/* Are we tracking? */
try
{
$trackLang = \IPS\Db::i()->select( 'notify', 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $this->request->id ) )->first() ? 'tracking_notify' : 'tracking_no_notify';
}
catch ( \UnderflowException $e )
{
$trackLang = 'not_tracking';
}
/* Init buttons */
$requestActions = array(
'status' => array(
'icon' => 'tag',
'title' => $this->request->status->_title,
'menu' => array(),
'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
'data' => array( 'role' => 'statusMenu', 'controller' => 'nexus.admin.support.metamenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_status')
),
'severity' => array(
'icon' => 'exclamation',
'title' => $this->request->severity->_title,
'menu' => array(),
'menuClass' => 'ipsMenu_selectable',
'data' => array( 'role' => 'severityMenu', 'controller' => 'nexus.admin.support.metamenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_severity')
),
'department' => array(
'icon' => 'folder',
'title' => $this->request->department->_title,
'menu' => array(),
'menuClass' => 'ipsMenu_selectable ipsMenu_narrow',
'data' => array( 'role' => 'departmentMenu', 'controller' => 'nexus.admin.support.metamenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_department')
),
'track' => array(
'icon' => 'bookmark',
'title' => $trackLang,
'menu' => array(
array(
'class' => $trackLang === 'not_tracking' ? 'ipsMenu_itemChecked' : '',
'title' => 'not_tracking',
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 0 ) )
),
array(
'class' => $trackLang === 'tracking_no_notify' ? 'ipsMenu_itemChecked' : '',
'title' => 'tracking_no_notify',
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 0 ) )
),
array(
'class' => $trackLang === 'tracking_notify' ? 'ipsMenu_itemChecked' : '',
'title' => 'tracking_notify',
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'track', 'track' => 1, 'notify' => 1 ) )
)
),
'menuClass' => 'ipsMenu_selectable',
'data' => array( 'role' => 'trackMenu', 'controller' => 'nexus.admin.support.metamenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_tracking')
),
'staff' => array(
'icon' => 'user',
'title' => $this->request->staff ? $this->request->staff->name : 'unassigned',
'menu' => array(),
'menuClass' => 'ipsMenu_selectable',
'data' => array( 'controller' => 'nexus.admin.support.metamenu', 'role' => 'staffMenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_staff')
),
);
/* Populate statuses */
foreach ( Support\Status::roots() as $status )
{
$requestActions['status']['menu'][] = array(
'class' => $status->id === $this->request->status->id ? 'ipsMenu_itemChecked' : '',
'title' => $status->_title,
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'status', 'status' => $status->id ) )
);
}
/* Populate severities */
if ( count( Support\Severity::roots() ) < 2 )
{
unset( \IPS\Output::i()->sidebar['actions']['severity'] );
}
else
{
foreach ( Support\Severity::roots() as $severity )
{
$requestActions['severity']['menu'][] = array(
'class' => $severity->id === $this->request->severity->id ? 'ipsMenu_itemChecked' : '',
'title' => $severity->_title,
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'severity', 'severity' => $severity->id ) ),
'data' => array( 'group' => 'severities' ),
);
}
if ( $this->request->member and \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_block_sev' ) )
{
$requestActions['severity']['menu'][] = array( 'hr' => TRUE );
$requestActions['severity']['menu'][] = array(
'class' => !$this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
'title' => \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_off', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 0 ) ),
'data' => array( 'group' => 'no_sev', 'noSet' => 'true' ),
);
$requestActions['severity']['menu'][] = array(
'class' => $this->request->author()->cm_no_sev ? 'ipsMenu_itemChecked' : '',
'title' => \IPS\Member::loggedIn()->language()->addToStack( 'cm_no_sev_on', FALSE, array( 'sprintf' => array( $this->request->supportAuthor()->name() ) ) ),
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'noSev', 'no_sev' => 1 ) ),
'data' => array( 'group' => 'no_sev', 'noSet' => 'true' ),
);
}
}
/* Populate departments */
foreach ( Support\Department::roots() as $department )
{
$requestActions['department']['menu'][] = array(
'class' => $department->id === $this->request->department->id ? 'ipsMenu_itemChecked' : '',
'title' => $department->_title,
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'department', 'department' => $department->id ) )
);
}
/* Populate staff */
foreach ( Support\Request::staff() as $id => $name )
{
$requestActions['staff']['menu'][] = array(
'class' => ( $this->request->staff and $id === $this->request->staff->member_id ) ? 'ipsMenu_itemChecked' : '',
'title' => $name,
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => $id ) ),
'data' => array( 'group' => 'staff', 'id' => $id ),
);
}
$requestActions['staff']['menu'][] = array(
'class' => !$this->request->staff ? 'ipsMenu_itemChecked' : '',
'title' => 'unassigned',
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staff', 'staff' => 0 ) ),
'data' => array( 'group' => 'staff', 'id' => 0 ),
);
$requestActions['staff']['menu'][] = array( 'hr' => TRUE );
$requestActions['staff']['menu'][] = array(
'class' => $this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
'title' => \IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_on' ),
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 1 ) ),
'data' => array( 'group' => 'staff_lock', 'noSet' => 'true' ),
);
$requestActions['staff']['menu'][] = array(
'class' => !$this->request->staff_lock ? 'ipsMenu_itemChecked' : '',
'title' =>\IPS\Member::loggedIn()->language()->addToStack( 'request_staff_lock_off' ),
'link' => $this->request->acpUrl()->setQueryString( array( 'do' => 'staffLock', 'lock' => 0 ) ),
'data' => array( 'group' => 'staff_lock', 'noSet' => 'true' ),
);
/* Regular actions */
if ( \IPS\Member::loggedIn()->hasAcpRestriction( 'nexus', 'support', 'requests_delete' ) )
{
\IPS\Output::i()->sidebar['actions']['delete'] = array(
'icon' => 'times-circle',
'title' => 'delete',
'link' => $this->request->acpUrl()->setQueryString( 'do', 'delete' ),
'data' => array( 'confirm' => '' )
);
}
\IPS\Output::i()->sidebar['actions']['purchase'] = array(
'icon' => 'cube',
'title' => 'associate_purchase',
'link' => $this->request->acpUrl()->setQueryString( 'do', 'associate' ),
'data' => array( 'ipsDialog' => '', 'ipsDialog-title' => \IPS\Member::loggedIn()->language()->addToStack('associate'), 'ipsDialog-size' => 'narrow', 'role' => 'associatePurchaseMenu' ),
'tooltip' => \IPS\Member::loggedIn()->language()->addToStack('keyboard_shortcut_purchase')
);
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->request( $this->request, $requestActions );
/* Display */
\IPS\Output::i()->customHeader = \IPS\Theme::i()->getTemplate( 'support' )->requestHeader( $this->request );
\IPS\Output::i()->title = "#{$this->request->id} " . $this->request->mapped('title');
\IPS\Output::i()->showTitle = FALSE;
\IPS\Output::i()->jsFiles = array_merge( \IPS\Output::i()->jsFiles, \IPS\Output::i()->js( 'admin_support.js', 'nexus', 'admin' ) );
\IPS\Output::i()->globalControllers[] = 'nexus.admin.support.request';
\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support.css', 'nexus', 'admin' ) );
if ( \IPS\Theme::i()->settings['responsive'] )
{
\IPS\Output::i()->cssFiles = array_merge( \IPS\Output::i()->cssFiles, \IPS\Theme::i()->css( 'support_responsive.css', 'nexus', 'admin' ) );
}
}
/**
* Hovercard
*
* @return void
*/
protected function hovercard()
{
/* Load request */
try
{
$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/K', 404, '' );
}
/* Start with the first message */
$overview = array( 'firstMessage' => array( 'support_first_message', $request->comments( 1, 0, 'date', 'asc', NULL, FALSE ) ) );
/* Add the last customer reply */
if ( $request->last_reply != $request->started )
{
if ( $latestPost = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( '( reply_type=? OR reply_type=? OR reply_type=? )', \IPS\nexus\Support\Reply::REPLY_MEMBER, \IPS\nexus\Support\Reply::REPLY_ALTCONTACT, \IPS\nexus\Support\Reply::REPLY_EMAIL ) ) )
{
$overview['lastCustomerReply'] = array( 'support_last_customer_reply', $latestPost );
}
}
/* Add the last staff reply */
if ( $request->last_staff_reply )
{
if ( $latestStaffReply = $request->comments( 1, 0, 'date', 'desc', NULL, FALSE, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_STAFF ) ) )
{
$overview['lastStaffReply'] = array( 'support_last_staff_reply', $latestStaffReply );
}
}
/* And the latest note */
if ( $latestNote = $request->comments( 1, 0, 'date', 'desc', NULL, NULL, NULL, array( 'reply_type=?', \IPS\nexus\Support\Reply::REPLY_HIDDEN ) ) )
{
$overview['lastNote'] = array( 'support_last_note', $latestNote );
}
/* Display */
\IPS\Output::i()->sendOutput( \IPS\Theme::i()->getTemplate( 'support' )->requestHover( $request, $overview ) );
}
/**
* Go to first unread
*
* @return void
*/
public function getNewComment()
{
/* Load request */
try
{
$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/L', 404, '' );
}
/* What order are we viewing? */
$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
/* Have we read it before? */
$timeLastRead = $request->timeLastRead();
if ( $timeLastRead instanceof \IPS\DateTime )
{
if( $unreadComment = $request->comments( 1, NULL, 'date', 'asc', NULL, NULL, $timeLastRead ) )
{
$where = array( array( 'reply_request=?', $request->id ) );
if ( $order === 'desc' )
{
$where[] = array( 'reply_id>?', $unreadComment->id );
}
else
{
$where[] = array( 'reply_id<?', $unreadComment->id );
}
$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
$url = $request->acpUrl();
$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
if ( $page != 1 )
{
$url = $url->setQueryString( 'page', $page );
}
$url = $url->setFragment( "reply-{$unreadComment->id}" );
\IPS\Output::i()->redirect( $url );
}
else
{
\IPS\Output::i()->redirect( $request->acpUrl() );
}
}
/* Nope? Just go to the first message */
else
{
$url = $request->acpUrl();
if ( $order === 'desc' )
{
$lastPage = $request->commentPageCount();
if ( $lastPage != 1 )
{
$url = $url->setQueryString( 'page', $lastPage );
}
}
$firstMessage = $request->comments( 1, 0, 'date', 'asc', NULL, FALSE );
$url = $url->setFragment( "reply-{$firstMessage->id}" );
\IPS\Output::i()->redirect( $url );
}
}
/**
* Find a Comment
*
* @return void
*/
public function findComment()
{
/* Load request and comment */
try
{
$request = \IPS\nexus\Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$comment = \IPS\nexus\Support\Reply::load( \IPS\Request::i()->comment );
if ( $comment->request != $request->id )
{
throw new \OutOfRangeException;
}
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/M', 404, '' );
}
/* Find its position */
$order = isset( \IPS\Request::i()->cookie['support_replies_order'] ) ? mb_strtolower( \IPS\Request::i()->cookie['support_replies_order'] ) : 'desc';
$where = array( array( 'reply_request=?', $request->id ) );
if ( $order === 'desc' )
{
$where[] = array( 'reply_id>?', $comment->id );
}
else
{
$where[] = array( 'reply_id<?', $comment->id );
}
$commentPosition = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', $where )->first();
/* Redirect */
$url = $request->acpUrl();
$page = ceil( $commentPosition / \IPS\nexus\Support\Request::getCommentsPerPage() );
if ( $page != 1 )
{
$url = $url->setQueryString( 'page', $page );
}
$url = $url->setFragment( "reply-{$comment->id}" );
\IPS\Output::i()->redirect( $url );
}
/**
* Pending Response Send/Discard
*
* @return void
*/
protected function pending()
{
try
{
$message = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->response );
if ( \IPS\Request::i()->send )
{
$message->sendPending();
}
else
{
/* Discard the message and any related changes */
$url = $message->item()->acpUrl();
$message->delete();
\IPS\Output::i()->redirect( $url );
}
if ( isset( \IPS\Request::i()->department ) and \IPS\Request::i()->department != -1 )
{
$newDepartment = Support\Department::load( \IPS\Request::i()->department );
if ( $message->item()->department != $newDepartment )
{
$message->item()->log( 'department', $message->item()->department, $newDepartment );
$message->item()->department = $newDepartment;
}
}
if ( isset( \IPS\Request::i()->status ) and \IPS\Request::i()->status != -1 )
{
$message->item()->status = Support\Status::load( \IPS\Request::i()->status );
}
if ( isset( \IPS\Request::i()->staff ) and \IPS\Request::i()->staff != -1 )
{
$newStaff = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
if ( $message->item()->staff != $newStaff )
{
if ( $newStaff )
{
$message->item()->log( 'staff', $message->item()->staff, $newStaff );
}
$message->item()->staff = $newStaff;
}
}
$message->item()->save();
\IPS\Output::i()->redirect( $message->item()->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/1', 404, '' );
}
}
/**
* Edit Title
*
* @return void
*/
protected function editTitle()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$form = new \IPS\Helpers\Form;
$form->add( new \IPS\Helpers\Form\Text( 'support_title', $request->title, TRUE, array( 'maxLength' => 255 ) ) );
if ( $values = $form->values() )
{
$request->title = $values['support_title'];
$request->save();
\IPS\Output::i()->redirect( $request->acpUrl() );
}
\IPS\Output::i()->output = $form;
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/2', 404, '' );
}
}
/**
* Edit Custom Fields
*
* @return void
*/
protected function cfields()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$customFieldValues = $request->cfields;
$form = new \IPS\Helpers\Form;
foreach ( $request->department->customFields() as $field )
{
$form->add( $field->buildHelper( isset( $customFieldValues[ $field->id ] ) ? $customFieldValues[ $field->id ] : NULL ) );
}
if ( $values = $form->values( TRUE ) )
{
$save = array();
foreach ( $values as $k => $v )
{
$save[ mb_substr( $k, 13 ) ] = $v;
}
$request->cfields = $save;
$request->save();
\IPS\Output::i()->redirect( $request->acpUrl() );
}
\IPS\Output::i()->output = $form;
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/3', 404, '' );
}
}
/**
* Set Status
*
* @return void
*/
protected function status()
{
try
{
/* Init */
$return = array( 'note_status' => \IPS\Request::i()->status );
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$status = Support\Status::load( \IPS\Request::i()->status );
$oldStatus = $request->status;
$request->status = $status;
/* Assign it if we have to */
if ( $status->assign )
{
if ( $request->staff and $request->staff->member_id != \IPS\Member::loggedIn()->member_id )
{
$return['alert'] = \IPS\Member::loggedIn()->language()->addToStack( 'you_have_stolen_request', FALSE, array( 'sprintf' => array( $request->staff->name ) ) );
}
$request->staff = \IPS\Member::loggedIn();
$return['staff'] = array( 'id' => \IPS\Member::loggedIn()->member_id, 'name' => \IPS\Member::loggedIn()->name );
$return['note_assign_to'] = \IPS\Member::loggedIn()->member_id;
$return['staffBadge'] = \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( \IPS\Member::loggedIn()->language()->addToStack('you') ) ) );
}
/* Or set the previous status was "Working", release our assigning */
elseif ( $oldStatus->assign and $request->staff )
{
$request->staff = NULL;
$return['staff'] = array( 'id' => 0, 'name' => \IPS\Member::loggedIn()->language()->addToStack('unassigned') );
$return['note_assign_to'] = 0;
$return['staffBadge'] = '';
}
$request->save();
/* Log */
if ( $status->log )
{
$request->log( 'status', $oldStatus, $status );
}
/* Return */
$return['statusBadge'] = \IPS\Theme::i()->getTemplate('support')->status( $request->status );
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( $return );
}
else
{
\IPS\Output::i()->redirect( $request->acpUrl() );
}
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/4', 404, '' );
}
}
/**
* Set Severity
*
* @return void
*/
protected function severity()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$new = Support\Severity::load( \IPS\Request::i()->severity );
$request->log( 'severity', $request->severity, $new );
$request->severity = $new;
$request->save();
if ( \IPS\Request::i()->isAjax() )
{
$return = array();
$return['severityBadge'] = $request->severity->color != '000' ? \IPS\Theme::i()->getTemplate('support')->severity( $request->severity ) : '';
\IPS\Output::i()->json( $return );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/5', 404, '' );
}
}
/**
* Control member's permission to set severities
*
* @return void
*/
protected function noSev()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_block_sev' );
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$request->author()->cm_no_sev = \IPS\Request::i()->no_sev;
$request->author()->save();
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( array() );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/6', 404, '' );
}
}
/**
* Staff Lock
*
* @return void
*/
protected function staffLock()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$request->staff_lock = \IPS\Request::i()->lock;
$request->save();
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( array( 'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ) ) );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/7', 404, '' );
}
}
/**
* Set Department
*
* @return void
*/
protected function department()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$new = Support\Department::load( \IPS\Request::i()->department );
$request->log( 'department', $request->department, $new );
$request->department = $new;
$request->save();
if ( \IPS\Request::i()->isAjax() )
{
$stockActionOptions = array();
$stockActions = array( 0 => '' );
foreach ( \IPS\nexus\Support\StockAction::roots( NULL, NULL, "action_show_in='*' OR " . \IPS\Db::i()->findInSet( 'action_show_in', array( $request->department->id ) ) ) as $action )
{
$stockActions[ $action->id ] = $action->_title;
}
$purchaseWarning = NULL;
if ( $request->department->packages )
{
if ( !$request->purchase )
{
$purchaseWarning = 'purchaseWarningNone';
}
elseif ( !$request->purchase->active )
{
$purchaseWarning = 'purchaseWarningInactive';
}
if ( $purchaseWarning )
{
$purchaseWarning .= ( $request->department->require_package ? 'Required' : 'Optional' );
}
}
\IPS\Output::i()->json( array( 'department' => \IPS\Request::i()->department, 'note_department' => \IPS\Request::i()->department, 'stockActions' => $stockActions, 'purchaseWarning' => $purchaseWarning ) );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/8', 404, '' );
}
}
/**
* Set Staff
*
* @return void
*/
protected function staff()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$new = \IPS\Request::i()->staff ? \IPS\Member::load( \IPS\Request::i()->staff ) : NULL;
$request->log( 'staff', $request->staff, $new );
$request->staff = $new;
$request->save();
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( array(
'assign_to' => ( $request->staff_lock ? ( $request->staff ? $request->staff->member_id : 0 ) : 0 ),
'note_assign_to' => $request->staff ? $request->staff->member_id : 0,
'staffBadge' => $request->staff ? \IPS\Member::loggedIn()->language()->addToStack( 'assigned_to_x', FALSE, array( 'sprintf' => array( $request->staff->name ) ) ) : ''
) );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/9', 404, '' );
}
}
/**
* Track
*
* @return void
*/
protected function track()
{
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
if ( \IPS\Request::i()->track )
{
\IPS\Db::i()->insert( 'nexus_support_tracker', array(
'member_id' => \IPS\Member::loggedIn()->member_id,
'request_id' => $request->id,
'notify' => \IPS\Request::i()->notify
), TRUE );
}
else
{
\IPS\Db::i()->delete( 'nexus_support_tracker', array( 'member_id=? AND request_id=?', \IPS\Member::loggedIn()->member_id, $request->id ) );
}
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( array() );
}
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/A', 404, '' );
}
}
/**
* Associate
*
* @return void
*/
protected function associate()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'purchases_view', 'nexus', 'customers' );
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$form = new \IPS\Helpers\Form;
$parentContacts = \IPS\nexus\Customer::load( $request->author()->member_id )->parentContacts();
if ( count( $parentContacts ) )
{
$form->class = 'ipsForm_vertical';
$options = array();
$toggles = array();
foreach ( $parentContacts as $contact )
{
$options[ $contact->main_id->member_id ] = $contact->main_id->cm_name;
$toggles[ $contact->main_id->member_id ] = array( 'associated_purchase_' . $contact->main_id->member_id );
}
$options[ $request->author()->member_id ] = $request->author()->name;
$toggles[ $request->author()->member_id ] = array( 'associated_purchase_' . $request->author()->member_id );
$form->add( new \IPS\Helpers\Form\Radio( 'support_account', $request->author()->member_id, TRUE, array( 'options' => $options, 'toggles' => $toggles, 'parse' => 'normal' ) ) );
foreach ( $options as $memberId => $memberName )
{
$field = new \IPS\Helpers\Form\Node( 'associated_purchase_' . $memberId, $memberId == $request->author()->member_id ? $request->purchase : NULL, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => \IPS\Member::load( $memberId ), 'zeroVal' => 'none' ), NULL, NULL, NULL, 'associated_purchase_' . $memberId );
$field->label = \IPS\Member::loggedIn()->language()->addToStack('associated_purchase');
$form->add( $field );
}
}
else
{
$form->class = 'ipsForm_vertical ipsForm_noLabels';
$form->add( new \IPS\Helpers\Form\Node( 'associated_purchase', $request->purchase, TRUE, array( 'class' => 'IPS\nexus\Purchase', 'forceOwner' => $request->author(), 'zeroVal' => 'none' ) ) );
}
if ( $values = $form->values() )
{
if ( isset( $values['support_account'] ) )
{
if ( $values['support_account'] != $request->member )
{
\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_MEMBER ), array( 'reply_request=? AND reply_member=?', $request->id, $values['support_account'] ) );
\IPS\Db::i()->update( 'nexus_support_replies', array( 'reply_type' => \IPS\nexus\Support\Reply::REPLY_ALTCONTACT ), array( 'reply_request=? AND reply_member=?', $request->id, $request->member ) );
$request->member = $values['support_account'];
}
$request->log( 'purchase', $request->purchase, $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL );
$request->purchase = $values[ 'associated_purchase_' . $values['support_account'] ] ?: NULL;
}
else
{
$request->log( 'purchase', $request->purchase, $values['associated_purchase'] ?: NULL );
$request->purchase = $values['associated_purchase'] ?: NULL;
}
$request->save();
\IPS\Output::i()->redirect( $request->acpUrl() );
}
\IPS\Output::i()->output = $form->customTemplate( array( call_user_func_array( array( \IPS\Theme::i(), 'getTemplate' ), array( 'forms', 'core', 'front' ) ), 'popupTemplate' ) );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/B', 404, '' );
}
}
/**
* Merge
*
* @return void
*/
protected function merge()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_merge' );
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
$request->mergeIn( array( Support\Request::loadAndCheckPerms( \IPS\Request::i()->merge ) ) ) ;
$request->log( 'merge', 0, 0 );
\IPS\Output::i()->redirect( $request->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/C', 404, '' );
}
}
/**
* Multimod
*
* @return void
*/
protected function multimod()
{
/* CSRF check */
\IPS\Session::i()->csrfCheck();
/* Load request */
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
/* Are we going to leave any messages in the request? */
$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_request=? AND reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ), TRUE ) ) )->first();
if ( !$count )
{
\IPS\Output::i()->error( 'can_not_multimod_all', '1X208/H', 403, '' );
}
/* Splitting? */
if ( \IPS\Request::i()->modaction === 'split' )
{
/* Permission check */
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_split' );
/* Check we're not trying to split notes only */
$count = \IPS\Db::i()->select( 'COUNT(*)', 'nexus_support_replies', array( array( 'reply_hidden=0', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) )->first();
if ( !$count )
{
\IPS\Output::i()->error( 'can_not_split_notes_only', '1S208/J', 403, '' );
}
/* Create form */
$url = $request->acpUrl()->setQueryString( array( 'do' => 'multimod', 'modaction' => 'split', 'multimod' => \IPS\Request::i()->multimod ) )->csrf();
$form = new \IPS\Helpers\Form( 'split_form', 'split', $url, array( 'data-controller' => 'nexus.admin.support.splitForm' ) );
$form->add( new \IPS\Helpers\Form\Text( 'support_title', sprintf( \IPS\Member::loggedIn()->language()->get( 'split_request_title' ), $request->title, $request->id ), TRUE ) );
$form->add( new \IPS\Helpers\Form\Node( 'support_department', $request->department, TRUE, array( 'class' => 'IPS\nexus\Support\Department', 'url' => $url ) ) );
$form->add( new \IPS\Helpers\Form\Node( 'r_status', $request->status, TRUE, array( 'class' => 'IPS\nexus\Support\Status', 'url' => $url ) ) );
$form->add( new \IPS\Helpers\Form\Node( 'support_severity', $request->severity, TRUE, array( 'class' => 'IPS\nexus\Support\Severity', 'url' => $url ) ) );
$form->add( new \IPS\Helpers\Form\Select( 'r_staff', $request->staff ? $request->staff->member_id : 0, FALSE, array( 'parse' => 'normal', 'options' => array( 0 => \IPS\Member::loggedIn()->language()->addToStack('unassigned') ) + \IPS\nexus\Support\Request::staff() ) ) );
if ( $values = $form->values() )
{
$newRequest = new \IPS\nexus\Support\Request;
$newRequest->title = $values['support_title'];
$newRequest->member = $request->member;
$newRequest->email = $request->email;
$newRequest->department = $values['support_department'];
if ( $request->purchase )
{
$newRequest->purchase = $request->purchase;
}
$newRequest->status = $values['r_status'];
$newRequest->severity = $values['support_severity'];
if ( $values['r_staff'] )
{
$newRequest->staff = \IPS\Member::load( $values['r_staff']);
}
$newRequest->cfields = $request->cfields;
$newRequest->notify = $request->notify;
$newRequest->save();
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
{
$comment->move( $newRequest );
}
$request->rebuildFirstAndLastCommentData();
$newRequest->rebuildFirstAndLastCommentData();
$request->log( 'split_away', $request, $newRequest );
$newRequest->log( 'split_new', $request, $newRequest );
if ( \IPS\Request::i()->isAjax() )
{
\IPS\Output::i()->json( array( 'oldUrl' => (string) $request->acpUrl(), 'newUrl' => (string) $newRequest->acpUrl() ) );
}
else
{
\IPS\Output::i()->redirect( $newRequest->acpUrl() );
}
}
\IPS\Output::i()->output = $form;
}
/* Or deleting? */
elseif ( \IPS\Request::i()->modaction === 'delete' )
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
foreach ( new \IPS\Patterns\ActiveRecordIterator( \IPS\Db::i()->select( '*', 'nexus_support_replies', array( array( 'reply_request=?', $request->id ), \IPS\Db::i()->in( 'reply_id', array_keys( \IPS\Request::i()->multimod ) ) ) ), 'IPS\nexus\Support\Reply' ) as $comment )
{
$comment->delete();
}
$request->rebuildFirstAndLastCommentData();
\IPS\Output::i()->redirect( $request->acpUrl() );
}
else
{
\IPS\Output::i()->error( 'generic_error', '3X208/I', 403, '' );
}
}
/**
* Delete
*
* @return void
*/
protected function delete()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_delete' );
/* Make sure the user confirmed the deletion */
\IPS\Request::i()->confirmedDelete();
try
{
$request = Support\Request::loadAndCheckPerms( \IPS\Request::i()->id );
\IPS\Session::i()->log( 'acplogs__deleted_request', array( $request->id => FALSE ) );
$request->delete();
\IPS\Output::i()->redirect( \IPS\Http\Url::internal( "app=nexus&module=support&controller=requests" ) );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/D', 404, '' );
}
}
/**
* Delete Reply
*
* @return void
*/
protected function deleteReply()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_reply_delete' );
/* Make sure the user confirmed the deletion */
\IPS\Request::i()->confirmedDelete();
try
{
$reply = Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
\IPS\Session::i()->log( 'acplogs__deleted_reply', array( $reply->id => FALSE ) );
$reply->delete();
\IPS\Output::i()->redirect( $reply->item()->acpUrl() );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/G', 404, '' );
}
}
/**
* View Feedback
*
* @return void
*/
protected function feedback()
{
\IPS\Dispatcher::i()->checkAcpPermission( 'requests_ratings_feedback' );
try
{
$reply = \IPS\nexus\Support\Reply::loadAndCheckPerms( \IPS\Request::i()->id );
}
catch ( \OutOfRangeException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/E', 404, '' );
}
$rating = NULL;
try
{
$rating = \IPS\Db::i()->select( '*', 'nexus_support_ratings', array( 'rating_reply=?', $reply->id ) )->first();
}
catch ( \UnderflowException $e )
{
\IPS\Output::i()->error( 'node_error', '2X208/F', 404, '' );
}
\IPS\Output::i()->output = \IPS\Theme::i()->getTemplate( 'support' )->feedback( $rating );
}
/**
* Get default action
*
* @return string
*/
public static function defaultReplyAction()
{
$defaultAction = NULL;
try
{
$defaultAction = \IPS\Db::i()->select( 'action', 'nexus_support_staff_preferences', array( 'staff_id=?', \IPS\Member::loggedIn()->member_id ) )->first();
}
catch ( \UnderflowException $e ) {}
if ( !$defaultAction )
{
$defaultAction = isset( \IPS\Request::i()->cookie['support_primary_action'] ) ? \IPS\Request::i()->cookie['support_primary_action'] : 'first';
}
return $defaultAction;
}
}